Skype

How to Fix “there was an issue looking up your account” Error in Skype?

there was an issue looking up your account skype

If you are seeing a “there was an issue looking up your account” error when trying to access your Skype account, it must be occurring mainly because Skype might have not been able to find an account associated with the username entered by you. So, to fix “there was an issue looking up your account” the first thing you will need to make sure is that you are entering the correct username (phone number, email address, or Skype name) to access your Skype account. However, if you are still seeing the error on your screen, you can follow the workarounds provided below.

Guide to Fix “there was an issue looking up your account” Error in Skype

  1. Check the Status of Skype

In order to fix the “there was an issue looking up your account” error, the first thing will need to ensure is that the problem is not occurring due to an issue at Skype’s end. For this, you will need to check the status of Skype. Below are the steps that you will need to follow to check the Skype status.

  • Open a web browser on your computer and go to the Skype status page (https://support.skype.com/en/status/).
  • Once you are on the Skype status page, you will need to check the status displaying next to Skype status.
  • If the status says Normal service, it means there is no issue at Skype’s end.
  • However, if you see the status to be down, you will need to wait before you try to access your Skype account. This is because the reason for “there was an issue looking up your account” error can be the down status of Skype.

 

  1. Recover your Skype Account

If the status of Skype is normal and you are entering the correct login credentials, but still you are seeing the error message on your screen, then it is most likely that your account has been compromised. To recover your hacked Skype account, you will need to follow the instructions provided below.

  1. Open a web browser on your computer and go to the Microsoft sign-in
  2. Once you are on the sign-in page, you will need to enter your Skype username (Email, Phone, or Skype) and click on the Next You will be directed to the next screen where you will be prompted to enter the password of your account.
  3. On the next screen, you will need to click on the Forgot password? As you will click on the Forgot password? option, you will be directed to the next screen where you will be prompted to verify your identity using the phone number or email address associated with your account.

NOTE: If you don’t have access to the given email address or phone number on your screen, you can click on the Show more verification methods option.

  1. If you have access to the displayed email address for the verification, select the option and click on the Get code However, if you have access to the phone number displayed on your screen, select it and click on the Get code button.

NOTE: If you selected the phone number option, you will be prompted to enter the last 4 digits of your phone number to receive the security code.

  1. As you will click on the Get code button, a security code will be sent to your selected option (phone number or email address) and you will be directed to the next screen. 4351894
  2. You will need to copy the code from your phone or email account and enter it in the provided field on the next screen. Then, click on the Next
  3. As you will click on the Next button, you will be directed to the next screen where you will be prompted to enter a new password for your Skype account.
  4. So, enter the new password in the provided fields and click on the Next You can then sign in using your new password and check if the error is gone or not.

3) Forgot Username for Skype

If you have forgotten the username of your Skype account, you can recover it by following the steps provided below.

  1. On your computer web browser, you will need to go to the Skype sign-in page (http://login.skype.com/).
  2. Once you are on the sign-in page, you will need to click on the More sign-in options.
  3. Next, you will need to click on the Forgot my username
  4. Then, you will be prompted to either enter an alternate email address or phone number with your Microsoft account. Microsoft will then send a security code on the phone number or email address entered by you.
  5. You will need to enter the code on the next screen and click on the Next
  6. On the next screen, you will see a list of accounts (if any) associated with the phone number or email address provided by you. While you will be shown the list of accounts on your screen, some part of the username will be hidden for security reasons. If you see your username listed, you will need to click on the Sign-in

So, these are the different workarounds that will help you fix the “there was an issue looking up your account” error. For professional live help you can dial toll free Skype technical customer support service number to fix your problem.

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