The sign-in problem in Outlook may occur because of different reasons. Microsoft keeps a close watch on every account and prevents others from accessing your account without your permission. When someone tries to log in from a new device or place, Microsoft tries to verify the identity of the person as the rightful owner by sending an email or SMS alert to the registered phone number or email address.
Microsoft alerts the user about such unusual sign-in activities in two ways:
- When you try to log in, you will get a message about detecting something strange about your sign-in. To safeguard your account, you may be asked to provide a security code from one of your alternate contact means.
- You will receive a notification of all your alternate contacts. This notification can be either an SMS or email message. However, such a message can be a hoax. You can know about the authenticity of such messages by checking the sender. A genuine message should arrive from the official Microsoft account team at [email protected]
When you Logged in from a New Device or Place
Your Outlook account may get blocked in case you are using a new device in a new place. Outlook does in order to keep your account safe in case some are trying to get access to your account by signing in as you. In order to unlock your Outlook account, it is suggested to follow the instructions given on the sign-in screen by selecting where you can receive a security code sent by Outlook. Once you receive the code on your device, simply enter it to get access to your account.
However, in case you are traveling and if you don’t have access to the registered phone or email on which the code is being sent to you, follow these steps:
- If you have the device along with you, from which you generally sign in to your account and if you have set it as a trusted device, you can easily log in to your Outlook account using that device.
- If you have left the phone at home and know someone who can access it, ask him/her to tell the security code sent on the phone.
In case the above-given options are not available, you will able to sign in to Outlook only when you sign in from a trusted device or usual place.
However, if even after signing from a usual device and having access to the alternate contact method, you are unable to log into your Outlook account on your new device, your password may have been changed by someone else. In such a case resetting the password should fix the problem. Here are the steps to reset the password.
- Go to the sign-in page and enter your username in the provided field. Click Next.
- Click Forgot my password and choose the option – I think someone else is using my Microsoft account. Click
- Enter the captcha shown and click Next.
- Chose the appropriate option on the next page to receive a security code.
- Enter the Security Code on the subsequent screen and verify it to get to Password Reset
- Enter the new password and confirm it to get access to your Outlook account.
If you need any further assistance, feel free to get in touch with our prudent third-party Outlook customer service team. Our team is an expert in dealing with all Outlook related issues in the best possible manner. For the convenience of our customers, our team is made available round the clock via the following communication means:
- 24-Hour customer service helpline number.
- 24-Hour live chat support.
- 24-Hour email support.
So, no matter the time, no matter the issue and its complexity, get in touch with Outlook customer support for the best possible solution.