When your Roku player detects that the HDMI connection to the TV does not support the protection technology called HDCP (High Bandwidth Digital Content), you may see “error code 020” or “HDCP error detected” message on your screen. To know how to fix Roku Error Code 020 when trying to stream, go through the information provided below.
Guide to Fix Roku Error Code 020
You may not only see the error code 020 due to an incompatible HDMI cable connection but also when you are trying to watch the Roku Channel on your computer using an external monitor that does not support HDCP. Below you can find the solutions to fix the error code 020 in your Roku player for both situations.
- To begin with, you will first need to unplug each end of your HDMI cable from both Roku Player and TV. Do the same things if you are using an AVR or Sound bar.
- Next, you will need to turn off your TV and remove its power cord from the power source. Similarly, you will need to remove the power cord from your Roku player.
- Now, after waiting for a few seconds, you will need to reconnect both the ends of the HDMI cable to the relevant ports. Make sure that you attach each connected firmly and securely to the ports.
- Then, you will need to reconnect the power cord to your TV and then to your Roku player. After that, you will need to wait for both devices to turn on
NOTE: You may need to press the power button on your TV remote to turn on your TV.
- Once your Roku player and TV get started, you can try viewing the content and see if the error is cleared or not.
While following the above-mentioned instructions should help you fix the problem, however, if the problem doesn’t get fixed, you can consider trying the below-mentioned suggestions to overcome the error.
- Sometimes the error can occur when the HDMI port of your TV is not working properly. Therefore, it is suggested to check if using a different HDMI input on your TV can help clear the error.
- If you are using a damaged HDMI cable to connect your Roku device to the TV, it can also lead to error 020. In such a case, you can try using a different HDMI cable to connect your TV and Roku device. Though you can use any length of HDMI cable, however, it is best to use an HDMI cable with less than 6 feet to avoid unnecessary damage to the cable due to its length.
- In case you are using an HDMI switch, you can try connecting your Roku player directly to your TV.
NOTE:It is to be noted that some of the HDMI switches may not support HDCP, so make sure that you choose the one which is compatible with HDCP. For that, you can go through the online documentation, or you can contact the manufacturer.
- You can also try using another TV that supports HDCP. However, if you are using a computer monitor, it is recommended to use a TV that supports HDCP instead.
- Also, you can try using different display settings on your Roku player. Generally, you will find the display settings under Settings>Display type.
NOTE: In case you the “Error 020” message is displaying for the first time on your screen after setting up your Roku player, make sure that your TV supports HDCP.
If You Are Settings “Error 020” Message On Your Computer
In case you are seeing the “Error 020″message when trying to stream your Roku device using an external computer monitor, it is suggested to disconnect the HDMI cable to your external monitor and instead watch the same content on your computer screen. If you are able to watch the content on your computer screen without an issue, you can try reconnecting the HDMI cable while ensuring that each connector is connected firmly and securely. However, if still you are seeing the “Error 020” message on your screen, you can follow the instructions provided below.
- If possible, you can try using a different HDMI input for your external monitor.
- You can also consider replacing your old HDMI cable with a new one. However, make sure that the length of the cable is less than 6 feet. This is important to avoid physical damage to the cable due to extra length.
- If possible, you can consider using another external monitor that is compatible with HDCP.
- Consider connecting your computer to a TV that is compatible with HDCP.
NOTE: In case the “Error 020” message is displaying for the first time on your screen after connecting your computer to your external monitor, it is suggested to make sure that both devices are compatible with HDCP. For more information on your device, you can review online documentation, or you can contact the device manufacturer.
So, these are the workarounds that will help you fix Roku error code 020 when streaming content using your Roku device.