The “Road Runner” brand name was removed and replaced with the Time Warner Cable. Later the TWC brand name was acquired by Charter Communications, and the name was changed to Spectrum internet. While the Roadrunner email is now widely known as spectrum webmail, its email addresses are still available for use. If you are one of the Roadrunner email users experiencing common problems with your account, you can consider the following workarounds.
Common Solution to Fix Roadrunner Email Problems
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Unable to Change Roadrunner Email Account Password
If you are unable to change the password of your Roadrunner email account, you can follow these steps:
- Open a web browser on your computer and go to the Password Reset tool – pt.rr.com
- Once you are on the page, you will need to click on the “I know my email password and I want to change it” option.
- On the next screen, you will need to enter your Email Address and Password in the provided fields. Select the checkbox next to I’m not a robot option and click on the Login
- Once you are logged in to your Roadrunner email account, go to the Account Management page of your account. Here, you will be able to change the password of your Roadrunner email account.
- In case you don’t remember the password, you will need to click on the “I don’t’ know my email password” option. This will direct you to enter your email address. Enter the email address in the provided field, select the checkbox next to I’m not a robot option, and click on the Submit
- Then, follow the on-screen prompts to change the password.
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Unable to Send and/or Receive Emails
One of the most common issues with the Roadrunner email account is “Unable to send or receive emails”. If you are experiencing this problem, follow the information provided below.
- Check id there is any problem at the Roadrunner’s end.
- Make sure that your internet connection is working properly.
- Check the storage space in your Roadrunner email account to store incoming and outgoing email messages.
- Check the Blocked folder to ensure that you have not blocked the email address from which you are expecting emails.
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“The mail server denied access to your account because another mail client was using it” Error
If you are accessing your Roadrunner email account on a third-party email client such as Thunderbird, Microsoft Outlook, Mac Mail, etc. you may see an error message like “The mail server denied access to your account because another mail client was using it” on your screen, in such a case, make sure that you have configured your email account with correct IMAP/POP and SMTP settings. Below are the correct Roadrunner Email Server Settings.
IMAP Settings
- Account Type: IMAP
- Incoming Mail Server:com
- Incoming Server –IMAP port: 993
- Outgoing Mail Server (SMTP):com
- Outgoing Server – SMTP port: 587*
NOTE: If you are able to receive emails, but you are unable to send them on your mobile device, it is recommended to use the Outgoing SMTP server and port of your phone carrier.
- Inbound & Outbound User Name: Enter your complete email address
- Inbound & Outbound Password: Email Password (same as WebMail)
- SMTP Server Requires Authentication: Selected
Using these IMAP settings, you can easily configure your Roadrunner email account on different devices. However, if you have configured your account with POP settings, make sure you have entered the information correctly. You can verify your POP settings using the following information.
POP Settings
- Account Type: POP or POP3
- Incoming Mail Server: com
- Incoming Server – POP3 port: 995
- Outgoing Mail Server (SMTP):com
- Outgoing Server – SMTP port: 587*
NOTE: If you are able to receive emails, but you can’t send emails on your mobile device, it is recommended to use the Outgoing SMTP server and port of your phone carrier.
- Inbound & Outbound User Name: Enter your complete email address
- Inbound & Outbound Password: Email Password (same as WebMail)
- SMTP Server Requires Authentication: Checked
NOTE: If the above-mentioned settings don’t help clear the issue, you can consider using these server settings:
User Information
- Your Name: Enter Your Name
- Email Address: [email protected]
Server Information
- Account Type: POP/IMAP (recommended IMAP)
- Incoming Email Server:charter.net
- Outgoing Email Server:charter.net
Sign In Information
- User Name: [email protected]
- Password: The password you use to sign in to your email account
More Settings
- Incoming Server (IMAP): 993
- Outgoing Server (SMTP): 587
- SSL: This setting should be ON for both SMTP and IMAP.
- Requires Authentication: Yes, or checked. (Use the same settings as my incoming mail server)
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Forgot Password of Your Roadrunner Email Account
If you have forgotten the password of your Roadrunner email account, you can recover your account by resetting the password for it. To reset the password, you will need to follow these steps:
- Go to the Password Reset page of the Roadrunner email on your web browser.
- Once you are on the password reset page, you will need to click on the “I don’t know my email password” option. This will direct you to the next page.
- On the next page, you will be prompted to enter your Roadrunner email address. So, enter the same in the provided field and complete the Captcha requirement.
- After entering the required information, click on the Submit button and follow the on-screen prompts to reset the password of your account.
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Unable to Configure Additional Email Accounts
If you are experiencing problem setting up and additional email account in your Roadrunner email account, you can consider following these steps for the configuration.
- Open a web browser on your computer and go to the Subscriber Self Care (pt.rr.com) page of Roadrunner email.
- Next, you will need to sign in to your Roadrunner email account using the primary email accounts credentials (username and password).
- Once you are logged in to your Roadrunner email account, click on the Create New Sub User option and fill up the required details.
- After you are done providing the required information for creating a new sub-user in your Roadrunner email account, submit the form.
- Your new sub-user will be created.
So, these are the different solutions for common issues that users generally face in their Roadrunner email account. You can also take expert help by dialing Roadrunner customer support service helpline number to fix your Roadrunner email problems.
