Dell

Print Quality Issues with Dell Printer in B2360d & B2360dn Model

dell printing quality issue

Every printer encounters print quality issue at least once in its working life. This post is in context with Dell laser printer; model B2360d & B2360dn. At first, let’s have a look on some causes why the print quality reduces:

  • Inferior quality of paper.
  • Unclean printer interior.
  • Toner’s brand.
  • Low level of toner supply.

Listed are some of the low quality print issues with a Dell Printer and recommendations to solve them.

Printing Blank Pages

Please Note: Long exposure to direct light can also result in low quality prints. Make sure the imaging unit is not under direct contact of light for more than 10 minutes.

 This issue can be resolved through three methods:

  1. This might occur if any packing material is left on the imaging unit.
  • Remove the cartridge followed by the imaging unit.
  • Check for the packing material.
  • Re-install the imaging unit and then the toner cartridge.
  • Test by taking a printout.
  1. Redistribute the toner evenly in the imaging unit.
  • Pull out the toner cartridge and then imaging unit.
  • Hold the imaging unit strongly and shake it so that the toner is gets evenly distributed.
  • Put back the imaging unit and then the cartridge.
  • Take out a print to check the issue.
  1. Replace the imaging unit with a new one. Try the print job.

Streaked Horizontal and Vertical Lines Appear on the Prints

Important: Store the paper in its original package as it absorbs moisture due to high humidity. Moisture leads to print issues.

Try these options to see which one works for you:

  • Open the printing preferences or Print dialog box and specify the tray or feeder as per your OS.
  • Go to Printer control panel and set the paper type and weight to match with the specifications of paper loaded (or to be loaded) in the tray.
  • Load the paper from a new package.
  • Remove and re-install the toner cartridge and imaging unit.
  • If nothing works, get a new imaging unit.

Printing Gray Background on Prints

Try the following alternatives to resolve the issue:

  • On the printer control panel, open Quality Menu. From here reduce the toner darkness.
  • Remove and re-install the imaging unit and toner cartridge. Print the test page.
  • Replace the imaging unit with a new one preferably from Dell brand.

Broken/Jagged Characters

Print a font sample list to check the printer supported font types. See if you are using one of them. Go to Tools>Reports and select ‘OK.’ Select ‘Print Fonts’ and then ‘OK.’ Now follow this:

  • Press the arrow buttons till you reach PCL Fonts or PostScript Fonts. Press OK.
  • Select the font that is supported by the printer. If you want to use some other font, install it.
  • Re-try the print and check if the issue is resolved.

These were the most common issues with print quality although there are others too. If your issue is not listed here, contact Dell Printer support team for solutions.

Leave a Comment