Dell

Print Quality Issues with Dell Printer in B2360d & B2360dn Model

Print Quality Issues with Dell Printer in B2360d & B2360dn Model

Dell Printers are known for its reliability, user-friendliness, and quality. Whether you talk about Ink-jet printers or Laser printers, Dell has a vast range of models to meet customers’ varying requirements. Two of such amazing printer models by Dell include B2360d and B2360dn. Although these two models are amazing when it comes to performance and functionality, some users face print quality issues with Dell Printer B2360d and B2360dn model. If you are also facing print quality issue with any of the said Dell printer models, you can try fixing the problem by following instructions provided below.

Before moving on to the solution, let us know the possible causes that might be responsible for presenting the print quality issues in Dell printer models – B2360 and B2360dn.

Causes for Printer Quality Issue in Dell Printer Models (B2360 and B2360dn)

  1. The toner supply or level is critical.
  2. Quality of paper being used for printing.
  3. Using incompatible and non-authentic toner.
  4. Accumulation of dirt inside the printer.
  5. Improper printing settings.

Checking for these reasons should fix the problem in most of the cases. If you are looking to resolve particular print quality issues, you can refer to the solutions provided below.

Uneven Edges or Jagged Characters

  1. To fix this issue, start by printing a sample list to ensure if your printer supports the fonts you are using.
  2. For this, go to Tools > Reports and select OK. Then select “Print Fonts” option and choose OK.
  3. Press the arrow buttons to locate PCL Fonts or PostScript Fonts. Once located, press OK.
  4. Choose a font which is supported by your printer or install the preferred font.
  5. Resend the print job and check if this fixes the uneven edges and jagged characters issue.
Dell Support Number +1-888-282-0666

Printer is Printing Blank Pages

  1. Make sure that there is no packaging material left on the Imaging Unit.
    • Detach toner cartridge and then Imaging Unit.
    • Make sure that the packaging material has been entirely removed from Imaging Unit.
    • Reinstall Imaging Unit and after that the cartridge.
    • Now send the print job again to see if the problem is fixed.
  2. Redistribute tone in the Imaging Unit
    • Remove toner cartridge and then Imaging Unit.
    • Shake the Imaging Unit and reinstall it and then the cartridge.
    • Now, send the print job again and check if this fixes the issue.
  3. If the problem persists after following above steps, it is recommended to replace the Imaging Unit and the send the print job again.

Clipped Images or Pages

  1. Make sure the width and length guides in the tray are set at correct positions for the loaded paper. Check if this fixes the issue.
  2. Go to the Printer Control Panel and set the size and type of the paper in the Paper menu to match the paper loaded in the tray.
  3. As per the operating system of your computer, adjust the size of the paper from the Print dialog or Printing Preferences.
  4. Remove and reinstall the Imaging Unit to fix the problem.

Shadow Images Appear on Prints

  1. Make sure to load the paper correctly with right paper type and weight in the tray.
  2. You can set the paper type and weight in the Paper menu to match the paper loaded in the tray by going to the printer control panel.
  3. According to your computer operating system, adjust the paper type and weight by going to Printing Preferences or from the Print dialog. Now send the print job again to check if the problem is resolved.
  4. Replace the Imaging Unit the resend the print job if you still find the shadows on the printed paper.

Gray Background on Prints

  1. Go to the Printer Control Panel and lower the toner darkness and check if this fixes the problem.
  2. Remove and reinstall the Imaging Unit and toner cartridge. Then, try reprinting a test page.
  3. Replace the Imaging Unit and then print a test page.

Incorrect Margin on Prints

  1. Adjust the length and width guides in the tray to appropriate positions as per the paper loaded.
  2. Make sure that the paper size in the Paper menu is matching the paper loaded in the tray.
  3. Specify the size of the paper in the Printing Preferences or the Print dialog according to your computer’s operating system. Check if this fixes the problem.

Curled Paper

  1. Adjust the width and length guides in your printer’s tray to appropriate position as per the paper loaded.
  2. Set the paper weight and type in the Paper menu (in Printer Control Panel) to match the paper loaded in the tray.
  3. Define the paper type and weight according to your operating system in the Printing Preferences or Print dialog.
  4. Remove papers from the tray and flip them over. Print a test paper to see if this resolves the issue.
  5. Use a fresh package of paper and print a test page.
Dell Support Number +1-888-282-0666

Irregular or Inconsistent Prints

  1. Adjust the width and length guides in the tray to accurate positions as per the paper loaded.
  2. Also, make sure the correct paper type and size in the Paper menu to match the paper loaded.
  3. Define the paper weight and type in the Print dialog and Printing Preferences depending on your operating system.
  4. If you are using a rough or textured paper for printing, make sure to set the paper texture in the Paper menu to match the paper loaded in the tray.
  5. Load papers from a fresh package and then print a test page.
  6. Replace the Imaging Unit.

Repeated Defects Appear on Printed Paper

  • Measure the distance between the defects and check if the irregularities match any of the following distance mentioned below, replace the Imaging Unit.
    • 38 mm (1.5 in.)
    • 47 mm (1.85 in.)
    • 97 mm (3.82 in.)

Prints Are Too Dark

  1. Decrease the darkness of the toner in the Quality Menu under printer control panel.
  2. Make sure that paper type, weight, and texture in the Paper menu matches the paper loaded in the tray.
  3. Define the paper type, weight, and texture in the Print dialog or Printing Preferences depending on your operating system.
  4. If you are printing on a textured or rough paper, set the texture in the Paper menu to match the paper loaded in the tray under Printer Control Panel.
  5. Load papers from a fresh package and then print a test page.
  6. Replace the Imaging Unit and then print a test page.

Prints Are Too Light

  1. Decrease the toner darkness in the Quality Menu under Printer Control Panel.
  2. In the Printer Control Panel, adjust the paper type, weight, and texture in the Paper menu according to the paper loaded in the tray.
  3. Define the type, weight, and texture of the paper in the Print dialog and Printing Preference as per your Operating System.
  4. If printing on a textured or rough paper, set the paper texture in the Paper menu (under Control Panel) to match the paper loaded in the tray.
  5. Load papers from a fresh package and then print a test page.
  6. In the Imaging Unit, redistribute the toner. To do this, simply detach the toner cartridge and shake the Imaging Unit well.
  7. Replace the Imaging Unit and print a test paper.

Solid Black Pages Are Getting Printed

  1. Remove and Reinstall the Imaging Unit. For this, simply remove the toner cartridge and then the Imaging Unit. Then, print a test paper.
  2. Replace the Imaging Unit and then print a test paper.

Poor Transparency Print Quality

  1. Go to Printer Control Panel and adjust the paper type in the Paper menu to match the paper loaded in the tray. Make sure you have selected the Transparency option.
  2. Make sure to use the recommended type of transparency before printing a text paper.

Horizontal or Vertical Lines Appearing on the Prints

  1. Specify the feeder or tray in the Print dialog and Printing Preferences as per your Operating System.
  2. Go to Printer Control Panel and adjust the paper weight and type in the Paper menu to match the paper loaded in the tray.
  3. Load fresh papers to the tray.
  4. Remove toner cartridge and then Imaging Unit.
  5. Replace the Imaging Unit and print a test paper.
Dell Support Number +1-888-282-0666

Horizontal or Vertical Voids Appearing on Prints

  1. Make sure that your software program is set to a correct fill pattern.
  2. Make sure to load recommended type of papers in the tray or feeder.
  3. Make use of any of the trays instead of MPF.
  4. Redistribute the toner in the Imaging Unit. For this remove the toner cartridge and the Imaging Unit. Then shake the Imaging Unit well and reinstall the Imaging Unit and then the Cartridge. After that, print a test paper.
  5. Replace the Imaging Unit if above step doesn’t fix the issue.

Toner Specks Appearing on Prints

  1. Replace the Imaging Unit.
  2. Print a test paper to see if the problem is fixed.

Toner Rubs Off

  1. Go to Printer Control Panel and adjust the paper weight and type in the Paper menu to match the paper fed in the tray.
  2. Make sure that you are using the recommended type of paper.
  3. Print a test paper to see if the problem is fixed.

Uneven Print Density

  1. Replace the Imaging Unit.
  2. Print a test paper to check if the problem is fixed.

These are the ways you can improve the print quality of your Dell Printer models – B2360 and B2360dn. For more information or to fix any other issues related to your Dell printers, feel free to get in touch with our Dell customer support center.

Leave a Comment